EXCLUSIVE ROUNDTABLE
In a rapidly evolving digital world, the pressure to deliver exceptional customer experiences while driving operational excellence has never been greater. In this exclusive session, NTT DATA and Google Cloud along with senior leaders explored how AI is transforming both front-end engagement and back-end efficiency, helping leading organizations boost satisfaction, streamline operations, and fuel growth.
Participants joined industry experts as we explored real-world applications and walked through cutting-edge solutions, including AgentSpace and the Customer Engagement Suite, powered by Google AI. In this closed-door session, we explored how organizations are navigating how to balance cloud-native ambitions with real-world constraints, and integrating AI to unlock new levels of performance, scalability and innovation.
Topics we covered included:
- How to personalize at scale while delivering consistent, tailored customer experiences across channels to boost engagement, loyalty, and lifetime value.
- Automate complex workflows, reduce manual effort, and empower teams to focus on strategic, high-impact work.
- Leverage advanced analytics and AI-driven insights to better understand your customers and drive smarter decisions.
Participants left the session with a clearer view of how to successfully scale AI in a way that adds value, not complexity, to your organization.
AGENDA
18:00 – 18:15
Welcome
18:15 – 19:00
Roundtable Discussion
19:00 – 20:00
Dinner
20:20 – 20:20
Networking
20:20 – 20:30
Closing
SOLUTION EXPERTS
Yann AïtBachir
AI Specialist at Google Cloud
Yann AïtBachir, an AI Specialist at Google Cloud, draws on 20 years of international experience to help South-East Asia’s Digital Native companies scale their AI strategies.
He has a strong track record of building and leading high-performing AI and Data teams within E-commerce, Fintech, and Adtech, leveraging Data, Machine Learning, and Generative AI to deliver significant business impact.
Notable achievements include leading the AI and Data Department at ShopBack and co-founding an AI startup with a successful exit.
Bharath Yaragatti
Google Business Unit Lead – ASEAN, NTT DATA
Bharath Yaragatti is the Google Business Unit Lead for ASEAN at NTT DATA, bringing nearly two decades of experience in driving digital transformation across global enterprises. He leads cloud-first, AI-driven modernization initiatives across Financial Services, Airlines, and Automotive sectors in Southeast Asia.
A recognized modernization and AI evangelist, Bharath works closely with C-level stakeholders to solve complex business challenges using Google Cloud technologies, data platforms, and enterprise-grade AI. His strategic leadership consistently delivers innovation and measurable business outcomes.
Beyond execution, Bharath is a prominent thought leader—advocating for responsible AI adoption and shaping industry dialogue on the future of digital transformation.
