WHAT WE DISCUSSED
Global Business Services (GBS) organizations are at an inflection point. Under mounting pressure to deliver more with less and shift from cost to value centric model, the move to AI-driven operations is no longer a choice—it’s quickly becoming a mandate to sustain growth & competitiveness.
As the GBS model enters its next phase of transformation, AI is emerging as the defining lever for reinvention and differentiation. It’s unlocking unprecedented efficiencies, augmenting talent, uncovering actionable insights, and accelerating enterprise-wide value creation. Progressive GBS enterprises are not keeping AI as just a page in their playbooks, they’re rewriting their playbooks with AI.
Participants joined us for an exclusive, invite-only half-day experience that brought together GBS and GCC leaders, industry experts, and transformation partners to decode what it takes to become an AI-First GBS.
Through visionary keynotes, candid customer stories, live demos, and sector-specific roundtables, they walked away with a blueprint to:
- Scale AI-powered intelligent operations across the enterprise
- Drive tangible business outcomes, beyond efficiencies
- Accelerate your digital transformation into an AI-powered GBS future
This is where tomorrow’s GBS takes shape.
AGENDA
11:00 – 11:15
Registration & Welcome Tea/Coffee
11:15 – 11:30
What’s Next for GBS: The AI Inflection Point
11:30 – 12:00
Keynote Address
The Rise of AI-First GBS: Disrupt or Be Disrupted
Head of Shared Service Center Delivery Excellence Team at Essilor Shared Services Philippines Inc.
With over 20 years of experience in the IT and professional services industry, Beth is a seasoned leader known for driving transformation across Organizational Development, Project Management, and Shared Services.
She has played key roles in the development of organization strategies, and is a sought-after speaker at industry events, where she shares insights on innovation, culture, operational excellence and mindful leadership.
Beyond the corporate world, Beth is also a certified yoga teacher, passionate about integrating well-being and mindfulness into leadership and work environments.
12:00 – 13:00
Networking Lunch
13:00 – 13:30
Demo
Building an AI-First GBS: Vision to Execution
13:30 – 14:15
Panel Discussion
Reinventing GBS: Driving Business Transformation Beyond Cost Savings
Sankara is a Global Business Leader, with a consistent track record of driving best-in-class growth, innovation, and operational excellence across Consumer, MedTech, and Services domains.
He has consistently generated exponential returns by transforming the operating models and strategically prioritizing investments, while cultivating strategic eco-system partnerships, acquisitions, and spin-offs. As a Certified Lean Six Sigma Master Black Belt combined with his expertise in Data Sciences and diverse cross-functional experiences, he excels at delivering agile and innovative solutions to complex challenges.
Sankara’s leadership style is deeply rooted in a people first approach, fueled by eclectic curiosity and a commitment to making a meaningful & scalable impact. He is an avid long-distance runner, valuing the journey as much as the destination.
14:15 – 15:00
Breakout 1
Future Proofing Financial Services GBS: AI in a Regulated World
Breakout 2
Smarter GBS: Scaling Intelligent Operations Across the Enterprise
15:00 – 16:00
Happy hour & Cocktail/Networking
TALK TO US ABOUT ATTENDING FUTURE EVENTS
This is an executive peer group meet. We use a conversational, story-telling approach that works best when everyone participates.
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