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Solvemate – 3 Steps to a Trustworthy Chatbot

Common Sense Virtual Roundtable

In this virtual roundtable session moderated by Solvemate CEO Erik Pfannmöller, we discussed the 3 key steps financial services firms need to take to build trust and adoption of their chatbots.

Saviant – How Equipment Manufacturers are Transforming From Data-Emitting Hardware to Intelligence-as-a-Service

Common Sense Virtual Roundtable

We discussed how some of the small & mid-sized companies across the US & Europe have done this in their hardware-driven businesses, and what it took to be successful in becoming an intelligence-driven service provider.

Cybereason – Connect the Dots in Cyber Defence

Common Sense Virtual Roundtable

Effective incident response that combines accuracy of understanding incidents with speed of remediation is critical in the portfolio of cyber security disciplines that financial services must have.

Dremio – What is an SQL Lakehouse Platform and Why Would You Need One?

Common Sense Virtual Roundtable

A SQL lakehouse platform brings together the best of both the data warehouse and the data lake, and removes the limitations of traditional data warehouses and closed data architectures.

Epsilon – 4 Steps to Contactless Loyalty

Common Sense Virtual Roundtable

In this Virtual Roundtable session, our participants discussed the 4 building blocks Epsilon has developed from hundreds of contactless loyalty programs in both retail and financial services.

Influitive – Amplify Social Media Marketing with Customer Advocates

Common Sense Virtual Roundtable

In this Virtual Roundtable session, we discussed how companies are using tactics like gamification to gradually train customers and employees to amplify their social posts. What tactics are working?

Gemini Advisory – Best Sources of Fraud Intelligence Data

Common Sense Virtual Roundtable

In this Virtual Roundtable session, we discussed if you should handle data sourcing with your own in-house team? When is it most appropriate to build out a team of your own? What are the limitations?

Denodo – Accelerate Cloud Modernization Using Data Virtualization

Common Sense Virtual Roundtable

In this virtual roundtable session, our participants discussed how a logical data architecture is critical to sustain users and applications during data migration and continuously optimizes data in the cloud.

EverC – Best Practices for Accelerating Merchant Onboarding

Common Sense Virtual Roundtable

There is a race to onboard new merchants faster while ensuring they fit your acceptable risk profile. How are payments companies uncovering hidden risk and getting better KYC data?

Solvemate – Can Chatbots Truly Be Personalized?

Common Sense Virtual Roundtable

How is modern CS automation creating happiness instead of frustrated customers typing “representative” into a chatbot window? How are companies ensuring we don’t forget the “intelligence” part of AI?

CyberMDX – Cybersecurity Awareness Month: Creating An Incident Response Plan

Common Sense Virtual Roundtable

With a recent wave of cyber-attacks increasingly targeting healthcare delivery organizations, it’s evident that many hospitals are ill-prepared to deal with the impact and the proper response.

GBG – Virtual Wine Tasting and Scaling Remote Fraud Management Through Cloud

Common Sense Network & Learn

This unique Network and Learn event began with an interactive discussion with other bank executives and fraud prevention experts from GBG, followed by a virtual wine tasting of select French wines led by a master sommelier.

Observe.AI – 3 Strategies for Driving Growth Through Your Contact Center

Common Sense Network & Learn

In this session, the leadership roundtable focused on key ways innovation fuels growth and the role that speech intelligence plays to provide better customer experiences, quality management and agent coaching.

PayPal – Virtual Wine Tasting and Merchant Strategy (Hong Kong)

Common Sense Network & Learn

In this virtual network and learn event, our participants learned about commerce strategies from PayPal and from a small group of invited business leaders based in Hong Kong.

Gemini Advisory – Defining Card Re-Issue And Protections Policies

Common Sense Virtual Roundtable

In this virtual roundtable session, our participants discussed what inputs factor in the risk assessment? (KYC rules,charge activity patterns, known CPP/data breaches, dark web activity, etc.)

Yellowbrick – Build a Modern Cloud Data Warehouse

Common Sense Virtual Roundtable

In this Virtual Roundtable session, we discussed how enterprises with cloud data warehouses are dealing with common challenges like Inconsistent control panes for on-premises and cloud versions.

SAP – ESG & the Importance of Digitalisation in Real Estate Industry

Common Sense Virtual Roundtable

In this Virtual Roundtable session, our participants and real estate leaders discussed their biggest challenges and how they are working to build a profitable and sustainable path forward.

Influitive – How does Advocacy Support Customer Onboarding and CS Teams?

Common Sense Virtual Roundtable

In this Virtual Roundtable session, we discussed ways companies are structuring customer onboarding journeys to create a community of advocates for your brand inside your customers’ walls.

Cadient Talent – The Real Cost of Employee Turnover

Common Sense Virtual Roundtable

In this virtual roundtable session, our participants discussed new strategies companies are using to help their stores hire employees who will perform best and stay the longest.

PayPal – Virtual Wine Tasting and Merchant Strategy (Singapore)

Common Sense Network & Learn

In this virtual Network and Learn event, our participants learned about commerce strategies from PayPal and from a small group of invited business leaders based out of Singapore.

Ekata – PSD2 & Beyond: From Imagining the Future to Filling in the Gaps

Common Sense Virtual Roundtable

In this Virtual Roundtable session, we shared the latest European acquirer research Ekata conducted in partnership with Allyiz: perceptions of PSD2 progress across the payment value chain.

Validity – Get Serious About Email Trust (Before it’s too Late)

Common Sense Virtual Roundtable

We discussed how email marketers are making fundamental changes to how they onboard opt-in recipients, maximize deliverability and stay on the right side of ever-evolving global privacy regulations.

Solace – Real-Time Business needs Event-Driven Architecture for Digital Transformation

Common Sense Virtual Roundtable

During this virtual roundtable session, we discussed how to overcome the legacy architecture that was not designed for events and the challenges of distributed environments.

Darwinbox – Winning The Race for Talent: The EX Perspective

Common Sense Virtual Roundtable

In this roundtable session, we discussed how HR leaders in ASEAN are creating great employee experiences for their dispersed and distributed workforce (by leveraging technology)?