Presents
WHAT WE WILL DISCUSS
Join us for an exclusive roundtable lunch tailored for contact centre leaders across Thailand’s BFSI, travel, retail, and other key sectors. Hear from Cisco Webex experts Sarang Shah and Surapong Niramoncherdchai as they share hands-on strategies for turning contact centres into strategic growth engines.
Over a guided chocolate tasting luncheon, we’ll explore how to:
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- Drive cost efficiency and scalability by automating routine inquiries with AI agents, easing live agent workload and operational expenses.
- Create frictionless omni-channel journeys by unifying voice, chat, and social channels for seamless handoffs and faster resolutions.
- Enhance agent productivity and retention with real-time insights and AI-driven coaching to enhance productivity and customer satisfaction.
- Deliver personalized customer experiences through context-aware routing and customer data engagement, driving deeper engagement and loyalty.
- Accelerate business agility with a cloud-native contact center platform, enabling faster service rollouts and adapting to evolving customer needs.
Take away actionable insights to modernize your contact centre operations, elevate agent performance, and deliver the proactive, personalized experiences today’s customers expect.
AGENDA
11:00 – 11:15
Registration
11:15 – 11:30
Welcome & participant intro
11:30 – 12:00
Presentation by Cisco
12:00 – 13:15
Interactive discussion + lunch
13:15 – 13:45
Chocolate tasting
13:45 – 14:00
Closing
SOLUTION EXPERTS
Sarang leads the Contact Centre Practice in India and ASEAN. He is a veteran in the CX space. He has been with Cisco for the last 14 years and has worked on multiple assignments selling Contact Centers across Service Providers, Enterprises, Commercial, and the Public Sector.
He is also a domain expert in Banking and Financial Services and has played a vital role in executing large marquee projects.
Before Cisco, Sarang led the Consulting practice for Avaya Global Connect and was responsible for identifying vertical-specific challenges, creating solutions, and defining strategy for multiple verticals, such as IT/ITeS, Manufacturing, Travel, Banking, Healthcare, and Hospitality.
Surapong Niramoncherdchai is a Customer Experience Solution Lead at Cisco Systems, driving Webex Contact Center initiatives across Thailand and Vietnam. With over 20 years of experience in the IT industry, including a decade dedicated to contact center transformation, Surapong helps organizations enhance customer experience through AI, cloud technologies, and digital automation.
He collaborates with enterprises and strategic partners to lead next-generation contact center programs—enabling smarter customer interactions, improved agent performance, and seamless IT integration. Surapong is passionate about leveraging AI-driven innovation to help businesses reimagine customer engagement across every channel.
