WHAT WE DISCUSSED
Global Business Services (GBS) organizations are at an inflection point. Under mounting pressure to deliver more with less and shift from cost to value centric model, the move to AI-driven operations is no longer a choice—it’s quickly becoming a mandate to sustain growth & competitiveness.
As the GBS model enters its next phase of transformation, AI is emerging as the defining lever for reinvention and differentiation.It’s unlocking unprecedented efficiencies, augmenting talent, uncovering actionable insights, and accelerating enterprise-wide value creation. Progressive GBS enterprises are not keeping AI as just a page in their playbooks, they’re rewriting their playbooks with AI.
Participants joined us for an exclusive, invite-only half-day experience that brings together GBS and GCC leaders, industry experts, and transformation partners to decode what it takes to become an AI-First GBS.
Through visionary keynotes, candid customer stories, live demos, and sector-specific roundtables, they walked away with a blueprint to:
- Scale AI-powered intelligent operations across the enterprise
- Drive tangible business outcomes, beyond efficiencies
- Accelerate your digital transformation into an AI-powered GBS future
This is where tomorrow’s GBS takes shape.
AGENDA
11:00 – 11:15
Registration & Welcome Tea/Coffee
11:15 – 11:30
What’s Next for GBS: The AI Inflection Point
Puneet is Regional Head in Infosys and is responsible for Infosys platform business for EMEA. He comes from 22+ years of IT experience and has a great passion about technology & innovation.
His focus as a regional head is to leverage our digital platforms and AI capabilities to help our clients transforming their business.
He believes that the innovation in space of AI and technology in general will drive the future of our business.
11:30 – 12:00
Keynote
The Rise of AI First GBS – Disrupt or Be Disrupted
Andrzej leads NatWest Poland, driving innovation across technology, data, finance, and financial crime prevention. A computer scientist passionate about cybersecurity and digital transformation, he champions inclusive leadership and workplace innovation. With a hands-on style and a future-focused mindset, Andrzej is currently exploring opportunities in FinTech and AI. He’s a familiar face at industry forums like ABSL, Women in Tech Summit, and Future Finance Poland.
12:00 – 13:00
Networking Lunch
13:00 – 13:30
EdgeVerve session
Building an AI-First GBS: Vision to Execution
Priyank is head of Sales for Infosys platform business in the EMEA region. He is an industry thought leader and AI evangelist dedicated to transforming client operations through artificial intelligence. He guides enterprises in leveraging AI to build a strong competitive advantage and deliver superior experiences for customers, employees, and shareholders. Believing that AI is a game-changing technology, Priyank partners with organizations to navigate their transformation journey, unlocking new levels of efficiency, innovation, and value in an increasingly digital marketplace.
13:30 – 14:15
Panel Discussion
Reinventing GBS: Driving Business Transformation Beyond Cost Savings
Kamil has 18 years of professional experience in FMCG industry. He has led transformation projects in 4 different functional areas including Sales and Supply Chain. He enjoys challenging status-quo, encourages to find new creative ways of working. Currently leading Digital Transformation Team in Poland for PepsiCo, working on new solutions which helps to improve collaboration with over 60,000 PepsiCo’s customers in Poland. He has 3 major degrees in Computer Science, Logistics and MBA.
14:15 – 15:00
Breakout 1 (Room: Kometa)
Future Proofing Financial Services GBS: AI in a Regulated World
Wiktoria leads strategic technology transformation across global financial institutions, with 14+ years at Eurobank, Credit Suisse, UBS, ING, JPMorgan. Passionate about ethical AI, data, and regulatory innovation, she connects business vision with scalable, compliant tech solutions. A regular speaker and mentor, she champions inclusive leadership and responsible innovation. She’s an active voice in global networks like DAMA, AI for Development, Women in Tech Global, and the Federal Association of Polish Engineers and Technicians in Germany.
Breakout 2 (Room: Syrena)
Smarter GBS: Scaling Intelligent Operations Across the Enterprise
JJ Singh is the Founder and President of the Indo-Polish Chamber of Commerce & Industry (IPCCI), actively fostering trade between India and Poland. He is also the Shareholder and CEO of Weco Travel, one of the largest corporate travel management firms in Central Europe, with operations across Poland, Czech Republic, Hungary, and Romania. He was awarded the Silver Medal by the Deputy Prime Minister of Poland for his contributions to bilateral trade.
15:00 – 16:00
Happy hour & Cocktail/Networking
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This is an executive peer group meet. We use a conversational, story-telling approach that works best when everyone participates.
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